Contact arcticcasinouk.co.uk

For questions, corrections or feedback about content on arcticcasinouk.co.uk, email [email protected]. arcticcasinouk.co.uk is an independent information site about Arctic Casino and does not operate player accounts or process deposits and payouts.

Casino account enquiries belong with the operator. arcticcasinouk.co.uk cannot change account records, release a withdrawal or resolve a dispute on the casino's behalf. Do not include casino passwords or identity documents in messages to arcticcasinouk.co.uk.

Arctic Casino support

The casino's support email is [email protected]. Live chat is another operator support channel. These channels concern the casino's services, including account issues and questions about player-protection settings. They are separate from the contact address for arcticcasinouk.co.uk.

Making a casino complaint

The operator's terms direct complaints to its customer-services team by email. Provide enough identifying information and relevant details for the operator to investigate the issue.

The stated aim is a final reply within 10 days of receiving the complaint. When more investigation time is needed, the operator may add another 10 days and should notify the complainant during the initial period. This is a stated response aim, rather than a promise from arcticcasinouk.co.uk.

The terms require transaction claims to be raised within six months of when the transaction, payment or settlement happened or should have happened.

Unresolved disputes

The operator appoints eCOGRA for alternative dispute resolution. A player dissatisfied after the casino's complaint procedure can approach eCOGRA once the final decision or deadlock letter is received; access to that route is free.

After exhausting the available complaint routes, a player may also submit a complaint to the Malta Gaming Authority. Arctic Casino's operator is Claymore Malta Limited, and its MGA licence number is MGA/B2C/748/2019. arcticcasinouk.co.uk does not represent the operator, eCOGRA or the regulator.