About this information site

arcticcasinouk.co.uk provides independent information about Arctic Casino. arcticcasinouk.co.uk does not run the casino, receive player deposits or have access to casino accounts. Reading content on arcticcasinouk.co.uk does not create a player account or an agreement with the casino operator.

This page summarises selected operator rules. The summary does not replace the casino's own terms or the conditions attached to an individual promotion. Questions about content on arcticcasinouk.co.uk can be sent to [email protected].

Casino operator

Arctic Casino is operated by Claymore Malta Limited, registered in Malta with company number C90401. The casino holds Malta Gaming Authority licence MGA/B2C/748/2019. The casino operator is the subject of these details; arcticcasinouk.co.uk is not identified by them as a business offering gambling.

Eligibility

The casino's rules exclude anyone under 18 and require players to meet the gambling-age requirements applicable where they play. Players must act for themselves and be legally permitted to participate. The operator may restrict registration and account access according to location.

Arctic Casino is unavailable to visitors from the United Kingdom.

If an account holder is found to be under 18, the operator's terms provide for stopping further access, returning deposits and cancelling winnings or bonuses.

Accounts and verification

Players must provide accurate details when registering and keep that information up to date. The terms permit one account per player and one per household. Accounts cannot be sold or transferred, and players cannot move funds between accounts.

Players must protect their credentials. The operator can ask for identity documents and information about payment methods or the origin of funds. Missing or incorrect verification information can lead to restrictions or account closure. Exploiting technical faults is prohibited, and gains obtained that way may be cancelled or reclaimed.

Deposits and withdrawals

Withdrawal requests are submitted through the casino account. The operator may require identity checks before releasing money. Ordinarily, payouts use the method used for depositing, although the terms allow exceptions and changes for anti-money-laundering purposes.

The terms set payout ceilings of €10,000 daily, €25,000 weekly and €100,000 monthly, subject to specific promotional conditions. Withdrawing funds without wagering at least the deposited amount can incur a 10% administration charge, with a minimum charge of €5. More than two payouts within a rolling 24-hour period can incur a fee on subsequent payouts of 3%, capped at €20 per transaction.

Bonus conditions

Promotions have their own eligibility requirements, permitted games, stake restrictions and expiry periods. A required qualifying deposit must be one transaction. Personal offers are intended for their named recipient, and promotions cannot normally be combined.

Bonus-related winnings remain subject to the applicable wagering conditions. Both a bonus and the winnings associated with it may be removed if the bonus is cancelled or its wagering deadline is missed. Casino bonus funds are restricted to eligible slots; excluded games and the feature-buy restriction also apply. Stake ceilings differ between offers and operator documents, so this summary does not present one ceiling as universal.

Disputes and governing rules

Casino complaints begin with the operator's support team. The terms describe an intended final response within 10 days, with a possible additional 10 days and notification of the extension. After a final decision, unresolved disputes may be referred to eCOGRA without a charge for access. The MGA is a further complaint route after the other available routes have been exhausted.

The operator's agreement is governed by Maltese law, with disputes subject to Maltese courts. Where translations differ, the English terms take precedence. Customer funds are kept in a separate bank account, but the terms state that insolvency protection is not provided and repayment is not assured.